Returns

I would like a refund or replacement on all/part of my order +

We guarantee to refund any product that you are not completely happy with as long as you return it to us within 30 days of receipt of the order in a saleable and unused condition. Please make sure item labels are left intact and returned in their original packaging.

For any returns please email customerservices@planksclothing.com

 T&C’s apply

  • Items must be in the condition they were received in, including all bags, tags and labels left intact.
  • This does not apply to any sale items. ( We guarantee to refund any sale product that you are not completely happy with as long as you return it to us within 14 days of receipt of the order in a saleable and unused condition. )

To return a non-faulty item,  please email customerservices@planksclothing.com

To check the status of your return please click here

Please note:

  • The shipping and the costs associated are the responsibility of the customer.
  • We cannot process the refund until we receive the returned products so we recommend using a tracked/insured service, please keep proof of postage.
  • Orders made online, cannot be returned to our stores.

 

I have been sent the wrong item +

If you have been sent a different item than ordered, please email customerservices@planksclothing.com, and include the following details in the message:

  1. SKU code and/or the name and size of the product that you were sent
  2. SKU code and/or the name and size of the product that you expected to receive.

We will contact you as soon as possible to arrange delivery of the correct item to you and collection of the incorrect product.

I would like to exchange one or more of my products +

Please note we do not currently offer any exchanges. If you wish to receive another product, another colour or another size, please make a new order.

Returns and Cancellation Policy +

We will refund any item you are not completely happy with when you return it to us in a saleable condition within 30 days of receipt. Refunds will be credited to your original method of payment. Please note items should be returned with labels intact and with their original packaging. You are responsible for the shipping of the return, we recommend using a tracked service. Please keep proof of postage.

To make a return, please see above and follow the instructions provided. We cannot provide exchanges.

Under EU distance selling rules you have the right to cancel your order without charge at any time up until 14 days after you receive the item. You are responsible for the cost of returning the item to us and the products must be returned in a saleable condition. Please notify us of your wish to cancel by contacting customerservices@planksclothing.com

The above does not affect your statutory rights.

Other Enquiries +

Please email customerservices@planksclothing.com

We will endeavour to respond within 24 hours but during busy times, this may take up to 72 hours.